Our Quality Guarantee

🏆 NZ Safety Certified

AS/NZS 60598.1 and 60598.2.1 Certification

All our LED mirrors are certified to Australian and New Zealand electrical safety standards AS/NZS 60598.1 and 60598.2.1. This certification is specifically designed for luminaires (lighting fixtures) used in bathroom environments.

Why this matters for your safety:

• Ensures electrical safety in high-moisture bathroom environments
• Protects against electric shock and fire hazards
• Meets strict New Zealand building code requirements
• Tested for durability and long-term performance
• Compliant with insurance and warranty requirements

International Quality Standards

Our mirrors also comply with CE and RoHS regulations, ensuring they meet European safety, health, and environmental protection standards.

🛡️ 5-Year Warranty Coverage

What's Covered

• LED lighting components and drivers
• Demister pad functionality
• Touch sensor controls
• Mirror surface defects
• Electrical wiring and connections
• Manufacturing defects in materials and workmanship

How to Make a Warranty Claim

1. Contact us via email with your order number and photos of the issue
2. Our team will assess your claim within 48 hours
3. We'll arrange repair, replacement, or refund as appropriate
4. For Auckland customers, we can arrange local inspection if needed

✨ Premium Construction

Multi-Layer Mirror Technology

Our mirrors feature advanced multi-layer construction:

• Protective coating: Prevents oxidation and extends mirror life
• Lead-free quality paint: Safe for your family and the environment
• Premium demister glass: Keeps your mirror fog-free in steamy bathrooms
• Shatter-resistant backing: Added safety in case of breakage

🌿 Eco-Friendly Manufacturing

We're committed to sustainable practices:

• Lead-free materials throughout our products
• Energy-efficient LED technology (up to 80% less energy than traditional lighting)
• RoHS compliant - restricted hazardous substances
• Recyclable packaging materials
• Long product lifespan reduces waste (50,000+ hour LED life)

📦 Shipping & Delivery Protection

• Free shipping throughout New Zealand
• Local Auckland dispatch for faster delivery
• Professional packaging with corner protection and foam inserts
• Full insurance coverage during transit
• Damage-free delivery guarantee

❓ Frequently Asked Questions

Is installation difficult?

Our mirrors come with detailed installation instructions. Most customers with basic DIY skills can install them. However, we recommend using a licensed electrician for the electrical connection to ensure safety and compliance with NZ building codes.

What if my mirror arrives damaged?

Contact us immediately with photos. We'll arrange a replacement at no cost to you. All shipments are fully insured.

Can I return a mirror if it doesn't fit?

Yes, we offer returns within 30 days of delivery for unused mirrors in original packaging. Return shipping costs apply for change-of-mind returns. Please check dimensions carefully before ordering.

How long do the LEDs last?

Our LED lights are rated for 50,000+ hours of use. That's over 20 years if used 6 hours per day. They're covered under our 5-year warranty.

Are your mirrors safe for bathroom use?

Absolutely. All our mirrors are certified to AS/NZS 60598.2.1, which is specifically for bathroom luminaires. They're designed and tested for high-moisture environments.

Questions about our quality guarantee?
Contact us anytime - we're here to help!