Refund Policy
Refund Policy
At Mirror World, we prioritize customer satisfaction and strive to ensure you are completely happy with your purchase. Our Return and Refund Policy is designed to provide peace of mind while protecting the integrity of our business.
Conditions for Replacement or Exchange
We will gladly replace or exchange your product for a new one under the following conditions:
- Faulty or Malfunctioning Item: If the product is defective or fails to operate as intended.
- Item Not as Described: If the product does not match the description provided on our website.
Return Window: Products must be returned within 30 days of delivery, in sellable condition, and with all original plugs and components intact. Items with cut plugs or missing parts will not be accepted for a return or exchange.
In cases where a replacement or exchange is not feasible, we will offer store credit or a refund equivalent to the purchase amount.
Conditions Where Refunds or Exchanges Are Not Available
We do not offer refunds or exchanges under the following circumstances:
- Change of Mind: If you wish you had ordered a different product or no longer need the item.
- Does Not Meet Expectations: If the item does not meet your personal expectations, unless it contradicts the product description on our website.
Refund Options
If a refund is granted, you can choose between:
- Store Credit: Receive the full purchase price as store credit.
- Cash Refund: Opt for a cash refund with a 15% restocking fee deducted from the purchase price.