Terms of service

Does Mirror World provide shipping?

Yes, we deliver directly to your home. Shipping costs are calculated and displayed at checkout, ensuring you know exactly what you're paying before finalizing your purchase. After your order is processed, you will receive a shipping notification within 1-5 business days. Please note that we do not deliver to P.O. boxes at this time.

What does your shipping insurance cover?

It is crucial to inspect your package thoroughly upon delivery. If any pieces are broken or missing, do not sign the delivery note. Instead, document the defects for evidence and claim purposes, and contact us immediately. Keep all parts of the damaged package for the claim process. Please be aware that our shipping insurance does not cover independent shipping services.

Do you have a refund policy?

Yes, we do! We will gladly replace or exchange your product under the following conditions:

  • The item is faulty or malfunctioning.
  • The item does not match the description provided on our website.

If a replacement or exchange is not feasible, we offer store credit or a refund. However, no refunds or exchanges will be given if:

  • You change your mind or no longer need the product.
  • The item does not meet your personal expectations, unless it contradicts the website description.

If a refund is granted, you may choose to receive full store credit or a cash refund minus a 15% handling fee.

Do you offer warranty protection?

Yes, we provide warranty protection as long as you have the original receipt as proof of purchase. Our warranty does not cover damages resulting from customer negligence or accidents.

Do you provide free quotes on products, including shipping?

Absolutely! Contact us, and we will quickly provide you with an estimated rate for both the product and shipping costs.

How do you handle customer confidentiality?

We guarantee that no private details or consumer information will be disclosed to any third party under any circumstances. Mirror World prioritizes the confidentiality of all its customers.

What if I receive the wrong product?

Follow the steps outlined in our shipping insurance protocol and contact us immediately. We are committed to resolving any issues promptly.