5-Year Warranty
MIRROR WORLD 5-YEAR WARRANTY
At Mirror World, we stand behind the quality of our products. Every Mirror World mirror comes with a 5-year warranty, giving you confidence and peace of mind with your purchase.
WHAT IS COVERED
Our 5-year warranty covers manufacturing defects in materials, workmanship and the functional components of your mirror under normal use, including:
• LED lighting
• Demister
• Touch and sensor controls
• Integrated electronic components
• Mirror glass and backing where a manufacturing defect is confirmed
If a covered issue occurs, Mirror World will assess the fault and provide an appropriate solution, which may include repair, replacement components or replacement of the product.
BEFORE INSTALLATION
Please inspect your mirror carefully before installation.
Check the mirror glass, edges and overall condition for any visible damage or cosmetic imperfections. If you notice anything unusual, please contact us before the mirror is installed.
This allows us to resolve any delivery or visible cosmetic issues quickly and ensures they can be identified as having occurred prior to installation.
Installation does not affect your 5-year warranty for manufacturing or functional faults that may arise later.
WARRANTY EXCLUSIONS
Our warranty does not cover damage caused by accidents, improper handling, incorrect installation, alterations, water ingress, normal wear and tear, or deterioration caused by prolonged or cumulative exposure to excessive moisture, steam or humidity.
For the best performance and longevity, we recommend following the installation and care instructions supplied with your mirror and using appropriate bathroom ventilation.
MAKING A CLAIM
If you experience an issue with your mirror, simply contact our team with your proof of purchase and photos or video of the issue.
We may ask for some additional information to help us identify the cause and determine the most appropriate solution.
Our team will guide you through the process.
Please contact Mirror World before arranging any repair or replacement work relating to a warranty claim.
Our 5-year warranty is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and does not limit any rights or remedies available to you under applicable New Zealand law.