FAQs - Mirror World | Shipping, Warranty, and Refunds Explained
FAQs
Does Mirror World offer shipping?
Yes, we deliver to supported New Zealand addresses. Shipping is free for eligible orders while our FREE NZ Shipping promotion is active. The offer is applied automatically at checkout. Any applicable delivery charges are displayed before payment. After your order is processed, you will receive a shipping notification within 1-5 business days. Please note, we cannot deliver to P.O. boxes at this time.
What about shipping insurance?
Inspect your package upon delivery. If there are any damages, do not sign the delivery note. Document the defects for claims and contact us immediately. Note: Shipping insurance does not cover independent shipping services.
What is your refund policy?
We offer replacements or exchanges if:
- The item is faulty or not as described on our website.
- A replacement or exchange is not feasible, we'll offer store credit or a refund.
Refunds or exchanges are not offered if:
- You change your mind or the item doesn't meet personal expectations, unless it contradicts the website description.
- For refunds granted, choose between full store credit or a cash refund minus a 15% handling fee.
Do you provide warranty protection?
Yes, with the original receipt. Our warranty does not cover damages from customer negligence or accidents.
Can I get a quote for products, including shipping?
Absolutely. Contact us for a product quote. Any applicable delivery charges are confirmed at checkout, with free delivery available for eligible orders during our FREE NZ Shipping promotion.
How do you handle customer confidentiality?
We guarantee that no private details or consumer information will be disclosed to third parties. Mirror World prioritizes the confidentiality of its customers.
What if I receive the wrong product?
Follow the steps outlined in our shipping insurance protocol and contact us immediately. We are committed to resolving any issues promptly.